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Refund Policy

Last updated: September 23, 2026

We want LocalizePilot to work as described when you purchase it. If a paid LocalizePilot product is missing an advertised feature or has a product issue that our support team cannot resolve, you may request a refund within 30 days of your original purchase.

If your request qualifies under this policy, we will refund the amount you paid for the eligible product.

When You May Qualify for a Refund

We may approve a refund when:

  • A feature clearly advertised at the time of purchase is missing from the product you bought.
  • A product issue prevents you from using an advertised feature, and our support team cannot resolve it within a reasonable time.
  • We do not provide the product support promised with your purchase.
  • A security issue affecting the purchased product is reported and cannot be resolved within a reasonable time.

Please explain the issue when submitting your request. Our team may ask for details needed to investigate it and may offer a fix first.

When a Refund Is Not Available

Refunds are generally not available for:

  • 1. Requests made more than 30 days after the original purchase.
  • 2. Features that were not advertised as part of the purchased plan.
  • 3. A change of mind, a switch to another plugin, or a purchase made by mistake.
  • 4. Issues caused solely by third-party services, plugins, or configurations outside our control.
  • 5. Renewals, upgrades, or custom work, unless otherwise required by applicable law or the terms presented at checkout.

If an issue involves a third-party translation or AI provider, we will help determine whether the problem is with LocalizePilot or that provider. This policy does not cover charges paid directly to a third-party provider.

How to Request a Refund

Submit a request through the Email: [email protected] form within 30 days of your original purchase. Include your order information, the email address used at checkout, and a brief description of the issue.

We aim to respond within three business days. If your refund is approved, we will initiate a refund of the eligible payment. It typically takes 3–5 business days to process, although your payment provider may take longer to show the funds in your account.

This policy does not limit any rights you may have under applicable consumer law.